Agency Network is committed to safeguarding its internal operational, business, and proprietary data. This includes information related to service providers, agreements, internal workflows, CRM records, performance metrics, and compliance documentation. Such data is collected and maintained strictly for legitimate business purposes, including operational efficiency, service quality monitoring, internal analytics, risk management, and regulatory compliance.
Access to internal data is limited to authorised personnel only and governed by role-based controls and internal confidentiality obligations. Agency Network implements reasonable administrative, technical, and organisational security measures to protect internal information from unauthorised access, misuse, loss, or disclosure. Internal data is retained only for as long as required to meet business needs or applicable legal and regulatory requirements.
Agency Network may utilise third-party software tools and platforms for customer relationship management (CRM), communication, data storage, and analytics. These tools are selected with reasonable care and are expected to follow standard data protection and security practices. Internal data may be securely transferred during system upgrades, operational restructuring, or technology migrations, while maintaining appropriate safeguards.
Client information is collected through enquiries, online forms, telephone calls, WhatsApp communications, emails, or other direct interactions. This information may include names, contact details, business information, service requirements, budgets, and related details necessary to understand client needs. Such information is collected solely to facilitate communication, assess requirements, and enable appropriate service provider matching.
Client data is shared only with relevant and shortlisted service providers, strictly for the purpose of facilitating introductions and service discussions. Agency Network does not sell, trade, rent, or commercially exploit client information under any circumstances. CRM systems and communication tools may process client data as part of normal operations, subject to reasonable security and access controls.
Clients may receive service-related follow-up communications, updates, or clarifications as part of the engagement process. Clients have the right to request access to their personal data, seek corrections, or request deletion, subject to legal, contractual, or compliance obligations. Client information is retained only for as long as necessary to fulfil service requirements or meet statutory obligations.
Agency Network reserves the right to update or modify this Privacy Policy as required by changes in law, technology, or business operations. Continued use of Agency Network’s website or services constitutes acceptance of this Privacy Policy and any updates thereto.