Client Services Representative

Nettyfish is among leaders in online bulk SMS Web to Mobile-SMS delivery service. We are presently delivering SMS to all the mobile networks in India. . Nettyfish has more than 2000 online registered users and over 250 corporate enterprises are using our tools and services. we have branches in Bangalore, Hyderabad and Delhi.

Employer:
Nettyfish Networks Pvt Ltd

Position:
Client Services Representative

Location:
Chennai , Tamil Nadu

Posted:
Thu Nov 2021

Salary:
As per Industry Standards

Openings:
1


Details


Experience: 1-2 years

Mode Of Interview: Telephonic,Video Confrencing,

Industry: Any

Functional Area: Call clients to offer services and ensure they are on track for regular service recharges Achieve given target, retain 100% customers

Employment Type: Full Time


  • Assist customers who have questions on our services: SMS,Whatsapp,Voice, IVR, Missed call and others services
  • Provide accurate and timely customer service/support by phone and email.
  • Report bugs and other issues to Manager.
  • Prepare and update customer activity reports, as needed.
  • Daily calls minimum 100 customers and submit feedback
  • Exercise patience and understanding when a client is frustrated or not cooperating

Academic Qualification

Post Graduate

Language

English

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